Frequently Asked Questions

We’re here to help. Find answers to common questions from property managers and residents.

For Property Managers

What is VALETGO's service?

A: VALETGO is a premium, door-to-door trash valet amenity. We provide reliable, 5-night-a-week collection of bagged trash and cardboard from residents’ doorsteps, eliminating the need for them to use common-area dumpsters.

Why should my property offer this service?

A: There are three main benefits:

  1. New Revenue: Our service is an ancillary revenue stream that can increase your Net Operating Income (NOI).

  2. Competitive Advantage: In the growing Greater Moncton market, a valet trash amenity is a powerful tool to attract and retain high-quality residents.

  3. Operational Efficiency: We keep your property pristine, prevent overflowing dumpsters (especially in winter), reduce resident complaints, and free up your maintenance staff’s time.

Is VALETGO insured and are your valets trained?

A: Yes. We are fully insured and bonded. Our valets are professionally trained, uniformed, and have passed background checks. They are your trusted partners in keeping the community clean and safe.

How does the service rollout work for a new property?

A: We handle everything. Our “Seamless Partnership Process” includes a full assessment, a custom proposal, and a “white-glove” launch. We provide all resident communications (introductory letters, door hangers) and deliver a brand-new VALETGO bin to every resident’s door. It’s a completely turn-key solution for you.

What areas do you service?

A: We are a locally-owned business proudly serving apartment communities throughout the Greater Moncton Area, including Moncton, Riverview, and Dieppe.

For Residents

How do I use the VALETGO service?

A: It’s simple!

  1. Place your tied trash bags into the provided VALETGO bin.

  2. On service nights (typically Sunday-Thursday), place your bin outside your door between 6:00 PM and 8:00 PM.

  3. Our professional valet will collect your trash.

  4. Please bring your empty, clean bin back inside your unit by 9:00 AM the next morning.

Do I need to use special bags? What about compost or liquids?

A: You can use any standard 13-gallon kitchen trash bag. All trash must be securely tied.

Important: To prevent leaks and keep the hallways clean, all compost, food waste, or trash with liquids MUST be double-bagged.

Do you take recycling? What about cardboard?

A: We are a premium trash collection service and do not pick up mixed recycling (like bottles, cans, or paper).

However, we DO accept cardboard boxes. Please make sure all boxes are broken down flat. You can then neatly stack the flat cardboard and place it behind your VALETGO bin for collection.

What items will you not pick up?

A: Our valets can only collect regular, bagged household trash and broken-down cardboard.

We CANNOT pick up:

  • Loose, un-bagged trash

  • Large or heavy items (e.g., appliances, furniture, large electronics)

  • Hazardous waste (e.g., paint, chemicals, batteries, light bulbs)

  • Construction debris

  • Any single bag weighing over 25 lbs (11 kg)

Please contact your property manager for instructions on how to dispose of these items.

Still Have Questions?

We’re ready to answer them. Contact our team today for a free consultation or to get a custom quote for your property

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